Terms & Conditions

The operator is Jindřich Blahož, business ID (IČO) 74174347, registered address Řemíčov 29, 391 43 Řemíčov, Czech Republic, registered in the Czech Trade Register. Guesthouse address: Piaristů 23, 692 01 Mikulov. Contact: info@zoosedlec.cz, +420 602 448 128.

Submitting the form is a non-binding enquiry. It does not guarantee an available room, hold dates or create a payment obligation. An acknowledgement of receipt is not a booking confirmation.

After manually checking availability, we send an offer with the dates, room category and capacity, total price, included services and payment and cancellation conditions. A binding stay is agreed only once the operator explicitly confirms the agreed conditions in writing and the guest accepts them. Do not send payment before then.

Website prices and calculations are indicative. The total price in the offer accepted by the guest is decisive. Any applicable local visitor tax and agreed surcharges are disclosed before acceptance. The payment method, any deposit and due date are agreed in writing before confirmation. The website does not take online payments or payment-card details when an enquiry is submitted.

An unconfirmed enquiry may be withdrawn without a cancellation fee. Request a change or cancellation of a confirmed stay by e-mail or phone; we will confirm availability. Cancellation conditions apply only as agreed before binding confirmation, alongside statutory rights and duties.

These terms do not retrospectively change existing bookings, including those made via Booking.com; their agreed conditions continue to apply. Accommodation booked for specific dates is exempt from the usual consumer right to withdraw from a distance contract within 14 days under Section 1837(j) of the Czech Civil Code.

Your room is available from 14:00 on the arrival date; check-out is by 10:00 unless expressly agreed otherwise for your stay. Late check-out until 12:00 is available only by prior arrangement, subject to occupancy and for a surcharge confirmed in advance. Instructions for self-service entry and collecting and returning keys are sent privately before arrival. Do not share access codes.

Guests follow the house rules: quiet hours 22:00–06:00, no visitors or additional overnight guests, no smoking including electronic cigarettes, and no stays with animals. The shared kitchen on the first floor is for drinks, your own food and washing dishes; cooking is not permitted.

Courtyard parking is subject to availability and prior arrangement; a space will be confirmed before arrival. Request additional services in advance; availability and price are confirmed individually. A booked stay includes a free Zoo Sedlec ticket; delivery and conditions of use are provided when the stay is confirmed.

Report a fault or concern promptly so that we can put it right. Complaints may be made to info@zoosedlec.cz, on +420 602 448 128 or in writing to the registered address. Identify the booking, describe the issue and state the requested remedy.

Consumers receive confirmation that a complaint has been lodged and resolved. We resolve the complaint, including rectifying the fault, and notify the consumer within 30 days unless a longer period is expressly agreed. Statutory guest rights are not limited.

If a consumer dispute cannot be settled directly, you may apply to the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic, e-mail adr@coi.gov.cz. Information and application: https://coi.gov.cz/informace-o-adr/.

Your stay is governed by the agreed offer, these terms and Czech law. Mandatory consumer rights remain unaffected. The version supplied when the stay is agreed applies; later website changes do not retrospectively alter it.